Back by popular demand!

The key to successful conversations is less about what happens in the moment and more about how well-prepared you are. Let me teach you the proactive and preventative strategies you need as a line manager.

This one-day workshop provides you with a framework for navigating difficult conversations with; the people you manage, your own line manager and even with parents and the community.

You will learn the importance of:

• preparing yourself in advance including setting expectations
• understanding and managing your own emotions and reactions.
• building relational trust
• understanding and responding appropriately to the emotions of others

You will be given:

• proactive and preventative strategies which assist to avoid conflict in the first place
• a framework for preparing for high stakes conversations
• several scaffolds for different conversation types
• plenty of opportunities to practise and plan.

When: Monday 27th May 2024
Time: 8:30am (for 8:45am start) - 4pm
Where: WAPPA Offices, 440 Vincent Street West, West Leederville WA

Morning tea and lunch provided.

BOOKINGS ESSENTIAL

*All of our workshops are subject to minimum numbers. In case of insufficient bookings, you will receive a full refund 10 business days prior to the event.